Sample Resume and Sample Cover Letter Templates
The following sample templates were developed using the information, tips, and samples in Resume and Cover Letter Secrets Revealed. That best selling eBook by Kevin Donlin comprises 20 chapters of valuable "how-to" information covering resumes, cover letters, interview tips, and more. This eBook contains more than 35 resumes and 21 cover letters based on real-life situations. It also has a number of bonuses including resignation letter and thank you letter templates, and a special chapter all about job interview tips and strategies.
(retail management position)
3528 Brownwin Blvd., Apt. 305, Ottawa, ON K2G 0R7
(613) 827-3954 -- firstname.lastname@example.org
Regional manager position in the retail services sector in which my 12+ years of value-added experience as a customer-service-focused team leader will be a valuable asset.
KEY STRENGTHS, SKILLS, ABILITIES
Strong team builder and team leader in a customer service environment.
Excellent ability to communicate effectively with both customers and staff.
Proven ability to manage a complex business in a multi-tasking environment.
Highly organized, with superior problem-solving and analytical abilities.
Significant experience in successful recruiting, staffing, and training.
Fluently bilingual in both English and French (oral and written).
General Manager and Franchise Owner/Operator, Mr. Lube, Montreal, Quebec (2005-2010)
Owned, operated, and managed two Mr. Lube franchises in the Montreal area. Performed as General Manager of both locations, responsible for all aspects of business operations including: customer service, recruiting and staffing, marketing and promotion, technical operations, and administration and finance. A consistent annual winner of Mr. Lube's Gold Level Award for excellence in management and operation of a franchise.
Area Manager, Mr. Lube, Montreal, Quebec, (2000-2005)
After a brief stint as a Store Manager in Hull, Que. (1999-2000), was promoted to Area Manager in the Montreal office of Mr. Lube. During that period I oversaw all aspects of Mr. Lube franchise operations in the Montreal, Quebec City, and Toronto regions.
Building Manager, Master Properties Inc., Ottawa, Ontario, (1996-1998)
As resident manager, supervised the management, maintenance, and ongoing upkeep of 35 residential units and 3 commercial properties. The position required daily interaction with tenants, contractors, and trades people, often involving customer service issues and dispute resolution.
EDUCATION, TRAINING, AWARDS
Outstanding Service Award, Mr. Lube, Montreal, Que., (2007 and 2008).
Certified Management and Staff Trainer, Mr. Lube, Train-the-Trainer Program (2004).
President's Award for Top Store, Mr. Lube, Montreal, Que. (2002).
Recreation Leadership Program, Algonquin College, Ottawa, Ont. (1990-91).
Married with no children. Community involvement includes coaching in a minor football league. Interests and activities are: computers, reading, hockey, hiking, and bicycling.
Sample Cover Letter
(retail management position)
305-3528 Brownwin Blvd.
Ottawa, ON, K2G 0R7
November 20, 20XX
Manager, Human Resources
AutoWorks Car Care Inc.
791 Carling Ave., Suite 2000
Ottawa, ON, K2F 2T7
Dear Ms. Douglass:
Please accept this as my application for the position of Customer Services Manager with Auto Works Inc. that was advertised in last Saturday's Gazette.
Based on the requirements stated in the ad, I believe that I am the kind of pro-active, results-oriented manager you are looking for. I possess a unique mix of experience and skills that can definitely help your company in the critical customer service area.
Experience, skills, and abilities that I can offer your company include:
The enclosed resume provides more details on the above, as well as on other experience, skills, and abilities that I possess.
Over 15 years of management experience in the customer services field, the last five of those managing my own business operation;
Ability to effectively recruit, train, and supervise staff in a multi-tasking customer service environment;
Excellent grasp of the principles of "one to one" customer relationship management techniques;
Ability to lead an effective and productive team in a dynamic, multi-tasking environment.
When I read your advertisement I was immediately excited by the vision and mission of AutoWorks Inc. Then, when I checked out your impressive Web site, I knew right away that yours is the kind of company to which I would like to contribute. In fact, I think we're a perfect fit.
I will call your office early next week to see when we can meet to discuss my qualifications and how I can help AutoWorks better serve its customers.
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